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Terms & Conditions
Terms and Conditions
MMS Building Services Terms and Conditions
An instruction to carry out work, whether written or verbal, shall be taken as acceptance of these terms and conditions unless the work is the subject of another written contract, the terms of which supersede these.
Conditions
The price is based on normal working hours, Monday to Friday, unless otherwise stated and travel time will be included in the cost of works.
All possible care will be taken in carrying out the work, this will mean plasterwork made good to original finish and floorboards and access panels screwed back. It does not include redecoration.
Variations
Unless otherwise stated in the estimate or quotation all variations in labour and/ or material costs subsequent to the date of the estimate or quotation may be passed on to the client.
Variations or additional work required shall be detailed by the client as early as possible. Ideally this will enable a price variation quote to be prepared and accepted.
Should variations be necessary and the client not available, whilst work is carried out in conjunction with other tradesmen, the work will be carried out in the manner we consider to best solve the problems and this will be chargeable unless this has been expressly forbidden by the client in writing.
Payment
Unless otherwise stated in the estimate or quotation, payment shall be due on receipt of invoice, which shall be submitted on completion of work.
Should the period of work be extended, monthly invoices for work done and materials supplied or specially ordered and held will be submitted. Payment of these shall be due on receipt of invoice.
Materials supplied shall remain the property of the company until paid in full
Time of Completion
The company shall endeavour to carry out the work in accordance with the dates specified on the estimate or quotation we provide.
Guarantee
We undertake to carry out the work to a standard at least in accordance with such relevant regulations as are in force at the time.
We shall not be liable for damage from external sources affecting the installation or any form of misuse.
We shall not be responsible for any losses incurred by the client using equipment before the handover on completion of work.
We shall not be responsible for any losses incurred by the client using equipment before the handover on completion of work.
Complaints Procedure
If you have a complaint, please contact us with the details.
Within 3 working days: We will send you an initial letter or email acknowledging receipt of your complaint, enclosing a copy of this procedure. We will then investigate your complaint.
Within 10 working days of our initial letter: If you wish, we will arrange a meeting to discuss and hopefully resolve your complaint. If you prefer this meeting can take place over the telephone.
Within 3 working days of our meeting: We will write to you to confirm what took place and any solutions we have agreed with you.
Within 15 working days of our initial letter: If you do not want a meeting or it is not possible, we will send you a detailed written reply to your complaint, including our suggestions for resolving the matter.
At this stage, if you are still not satisfied, you should contact us again and we will pass the details to Fife Trusted Trader to attempt to resolve the complaint.
Within 3 working days: We will send you an initial letter or email acknowledging receipt of your complaint, enclosing a copy of this procedure. We will then investigate your complaint.
Within 10 working days of our initial letter: If you wish, we will arrange a meeting to discuss and hopefully resolve your complaint. If you prefer this meeting can take place over the telephone.
Within 3 working days of our meeting: We will write to you to confirm what took place and any solutions we have agreed with you.
Within 15 working days of our initial letter: If you do not want a meeting or it is not possible, we will send you a detailed written reply to your complaint, including our suggestions for resolving the matter.
At this stage, if you are still not satisfied, you should contact us again and we will pass the details to Fife Trusted Trader to attempt to resolve the complaint.
Conciliation and Arbitration
If we are in dispute on any issue and we cannot come to an agreement through our complaints procedure, then we can refer the matter to conciliation. If you wish to go to conciliation, we are obliged to agree. RECC conciliation service is the conciliation service that will be used. The process is described within the Renewable Energy Consumer Code (RECC).
A suitably qualified expert will be appointed to consider the dispute. This expert will make recommendations to resolve the dispute. These recommendations are not binding on either party. If you do not agree with the findings, you can refer the matter to the Independent Arbitration Service administered by the Centre for Effective Dispute Resolution (“CEDR”), www.cedr.com on behalf of the Renewable Energy Consumer Code Administrator, Renewable Energy Assurance Ltd.
The procedure used for this independent arbitration is described within the RECC Consumer Code. If you decide to follow this route, you will be required to pay a fee equivalent to the county court small claims procedure fee. You will have this fee refunded if the arbiter finds in your favour.
An award made under the independent arbitration service will be final and legally binding. Either party may only challenge the award on certain limited grounds under the Arbitration Act 1996.
We recommend that you read the Renewable Energy Consumer Code, it is available at www.recc.org.uk
Should you have any queries regarding our Conciliation and Arbitration Policy you can get in touch by writing to us at the following address: MMS Building Services Ltd., 5 Maryfield Crescent, Leslie, Fife, KY6 3JT. Tel. 01592 741423 or email millerjim154@gmail.com, o
A suitably qualified expert will be appointed to consider the dispute. This expert will make recommendations to resolve the dispute. These recommendations are not binding on either party. If you do not agree with the findings, you can refer the matter to the Independent Arbitration Service administered by the Centre for Effective Dispute Resolution (“CEDR”), www.cedr.com on behalf of the Renewable Energy Consumer Code Administrator, Renewable Energy Assurance Ltd.
The procedure used for this independent arbitration is described within the RECC Consumer Code. If you decide to follow this route, you will be required to pay a fee equivalent to the county court small claims procedure fee. You will have this fee refunded if the arbiter finds in your favour.
An award made under the independent arbitration service will be final and legally binding. Either party may only challenge the award on certain limited grounds under the Arbitration Act 1996.
We recommend that you read the Renewable Energy Consumer Code, it is available at www.recc.org.uk
Should you have any queries regarding our Conciliation and Arbitration Policy you can get in touch by writing to us at the following address: MMS Building Services Ltd., 5 Maryfield Crescent, Leslie, Fife, KY6 3JT. Tel. 01592 741423 or email millerjim154@gmail.com, o
